Terms and Conditions for Man With Van Forestgate
These Terms and Conditions set out the basis on which Man With Van Forestgate provides removal, transport, collection, delivery, and related van services to customers within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to create a clear agreement between the customer and the service provider, covering booking process, payments, cancellations, liability, waste handling, and legal responsibilities. They apply to all standard jobs, whether the customer is arranging a small move, a single-item collection, or a larger property relocation. Nothing in these terms affects your statutory rights as a consumer where those rights cannot lawfully be excluded.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the provider of the van and moving service, and references to “you” and “your” mean the customer or person making the booking. A booking may be made by an individual, a business, a landlord, an agent, or another authorised representative. The customer is responsible for making sure that all information supplied at the time of booking is accurate and complete. Any incorrect information, including addresses, access restrictions, item counts, or parking limitations, may affect the price, timing, and feasibility of the service. If required, we may ask for further details before confirming a booking.
All services are provided subject to availability and operational capacity. We reserve the right to decline a booking where the requested work is outside the scope of our service, unsafe, unlawful, or impractical. We may also refuse to carry items that breach transport, safety, or waste laws. These terms should be read carefully before any job is agreed. If any part of the service changes after booking, the revised arrangement must be confirmed by both parties. Reasonable adjustments may be made where operationally possible, but any change must still comply with law, safety requirements, and vehicle limits.
Booking Process
Bookings for Man With Van Forestgate are usually accepted once we have received the relevant job details and confirmed availability. A booking request is not itself a binding contract until we have accepted it. The booking process may involve providing information such as collection and delivery addresses, preferred date and time, list of items, access conditions, floor levels, whether assistance is needed with loading, and any special handling requirements. The customer must ensure that the description of goods is truthful and up to date. Where the booking is made on behalf of someone else, the person arranging the service accepts responsibility for the accuracy of the details provided.
We may provide a quotation based on the information supplied. Quotations are generally based on estimated labour time, travel, vehicle size, fuel, waiting time, parking, congestion, and the nature of the items being moved. Unless stated otherwise, quotes remain valid only for a limited period and may be withdrawn or revised if the job details change. A quotation is not a guarantee that the final price will remain the same if the actual work differs from the original description. If our team arrives and finds that the work is materially different from what was booked, we may revise the price, amend the service, or decline the job if it cannot be completed safely or lawfully.
Customers must be available at the agreed time unless a different arrangement has been confirmed in writing. Delays caused by the customer, including late access, missed appointments, or incomplete preparation, may result in additional charges or a rescheduled visit. If keys, access codes, parking permits, or building permissions are needed, the customer must arrange these in advance. We are not responsible for delays arising from access problems that could reasonably have been avoided by the customer. Where an estimate depends on an anticipated number of helpers, item volume, or packing standard, the service may be adjusted if those assumptions prove inaccurate.
The customer must also make sure that all items are ready for collection unless loading assistance has been included in the booking. Fragile, heavy, valuable, or unusual items must be identified before the job begins. Any item requiring special handling should be disclosed in advance so that we can decide whether it can be moved safely. If a booking involves appliances, furniture dismantling, or reassembly, this should be confirmed beforehand. We do not accept responsibility for undeclared items that require specialist equipment, extra labour, or a different vehicle size. Where an item is exceptionally bulky or hazardous, we may refuse to transport it even if it was included in the initial request.
We aim to carry out services with reasonable care and skill. However, timing is approximate unless a fixed time slot is explicitly agreed. Traffic conditions, weather, road closures, vehicle issues, and previous job delays may affect arrival times. While we will make reasonable efforts to keep the customer informed, exact timing cannot always be guaranteed. The customer acknowledges that a moving service often depends on circumstances outside our direct control. Where a delay is caused by force majeure or events beyond reasonable control, we shall not be liable for resulting loss or inconvenience except where liability cannot lawfully be excluded.
Payments
Payment terms will be confirmed at or before booking. Unless otherwise agreed, payment is due upon completion of the service or at the time specified on the invoice. We may require a deposit or advance payment to secure the booking, especially for larger jobs, same-day requests, or services requiring a vehicle reservation. If a deposit is taken, it may be non-refundable where stated at the time of booking and where work has been reserved exclusively for the customer. Any remaining balance must be paid in full by the agreed method without deduction or set-off unless required by law.
Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement made. The customer is responsible for ensuring sufficient funds are available and for paying any bank charges or transfer fees imposed by their own provider. If payment is not received on time, we may withhold delivery, pause the job, or charge reasonable interest and recovery costs where permitted by law. Late payment may also result in cancellation of future services until outstanding amounts have been cleared. Invoices should be checked immediately and any query raised promptly so that it can be addressed without unnecessary delay.
Any additional charges must be notified as soon as reasonably possible and may arise from waiting time, parking costs, congestion charges, extra labour, stair carries, long carries, customer-requested changes, or the discovery of additional items not listed in the original booking. If the job takes longer or requires more resources than anticipated because the information given was inaccurate or incomplete, the customer may be charged for the extra time and cost reasonably incurred. Prices are normally quoted excluding unforeseeable third-party costs unless expressly stated otherwise. We will not increase the price without a reasonable basis connected to the actual service provided.
Cancellations and Changes
Customers may request to cancel or amend a booking by giving notice as early as possible. The amount of any cancellation charge will depend on how much notice is provided, whether the team, vehicle, or equipment has already been allocated, and whether any third-party costs have been incurred. If a booking is cancelled shortly before the agreed date or time, we may retain some or all of any deposit to cover reserved capacity and administrative losses, subject to applicable consumer law. Where no deposit has been taken, we may still charge a reasonable fee for losses caused by late cancellation.
If the customer wishes to reschedule, we will try to accommodate the request, but new availability cannot be guaranteed. Any change may affect the quoted price if the scope of work, distance, time, or resources needed are altered. We also reserve the right to cancel or postpone a booking where weather, road conditions, vehicle problems, staffing issues, unsafe access, or other operational factors make performance impractical or unlawful. In such cases, we will aim to offer an alternative time or a refund of any advance payment for the cancelled element, unless costs have already been incurred lawfully and transparently.
Where the customer is not present at the agreed time and has not made suitable arrangements for access, the job may be treated as a cancellation or a failed attendance. In these circumstances, waiting charges, wasted journey fees, or cancellation charges may apply. If the service cannot proceed because the customer has not prepared the items, cleared access, or arranged the necessary permissions, we may be entitled to charge for the time and resources already committed. Customers should therefore check all details before the scheduled appointment and notify us immediately if any aspect changes.
Liability and Customer Responsibilities
We will take reasonable care when handling and transporting goods, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by pre-existing defects, inadequate packing, hidden weakness, or the inherent fragility of an item. The customer remains responsible for ensuring that items are suitably packed, protected, and identified unless we have expressly agreed to provide packing services. Where the customer asks us to move an item that is already damaged or unstable, we may require a waiver, may refuse the item, or may carry it only at the customer’s risk.
Our liability for direct loss arising from negligence is limited to foreseeable loss that results from a breach of duty. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We will not be liable for indirect or consequential losses such as loss of profit, business interruption, missed appointments, emotional distress, or loss of opportunity unless such liability cannot be excluded by law. The customer is encouraged to arrange appropriate insurance where valuable items or unusual risks are involved.
The customer must ensure that the property, premises, and items being moved can be accessed safely. This includes securing pets, clearing hazards, providing accurate parking details, and informing us of any restrictions. If the customer or another person interferes with the loading or unloading process, or insists on moving items in a way that is unsafe or unlawful, we may stop the job. Man with van services rely on the customer’s cooperation to complete the work efficiently and safely. We are not liable for damage caused by the customer’s instructions where those instructions were followed in good faith and without negligence on our part.
Waste Regulations and Prohibited Items
Where the service involves removal of unwanted items, the customer must comply with UK waste regulations. Waste must be described accurately, and the customer must tell us whether items are for reuse, recycling, donation, disposal, or mixed handling. We may request proof of ownership or evidence that the customer has the right to dispose of the materials. Under waste law, anyone transferring waste has a duty of care to ensure it is handled by an authorised person and sent to an appropriate facility. The customer must not ask us to dispose of any waste unlawfully or to hide hazardous content within general rubbish.
We do not carry hazardous substances, illegal goods, asbestos, solvents, explosives, gas bottles, medical waste, or other restricted items unless we have expressly agreed in writing and are legally permitted to do so. Certain electrical items, mattresses, fridges, and other regulated waste streams may be accepted only if the customer has disclosed them in advance and the disposal route is lawful. If we discover undeclared hazardous or prohibited items, we may refuse transport, unload the item, or terminate the service. Any extra disposal cost, penalty, or cleaning cost caused by undeclared waste may be charged to the customer where lawful.
Customers using a van and man service for waste disposal remain responsible for making sure that the transfer is legal and that items are not fly-tipped or left without permission. We do not accept responsibility for any fine, charge, or enforcement action arising from incorrect customer instructions or inaccurate classification of waste. If we are asked to carry mixed waste, the customer must separate any prohibited materials and must ensure that all loading and unloading arrangements comply with environmental and transport requirements. We may decline any waste-related request where compliance cannot be guaranteed.
Property Damage, Claims, and Complaints
If a customer believes that damage has occurred during the service, they must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the job. Where possible, evidence should be provided, including photographs and a description of the alleged damage. We may investigate the matter, request further information, and inspect the item or premises where appropriate. The customer must take reasonable steps to minimise further loss or damage after the event. Failure to report promptly may affect our ability to review or resolve the issue fairly.
Any claim must relate directly to our actions and not to circumstances outside our control. We will not accept responsibility for pre-existing scratches, wear and tear, concealed defects, or damage caused by insufficient packaging or by moving an item at the customer’s direction against our advice. If we accept liability, our remedy may be limited to repair, replacement, or a reasonable monetary value based on the item’s actual condition and age, subject to legal limits. Any complaint should be made in good faith and supported by accurate information.
These Terms and Conditions are governed by the laws of England and Wales. If the customer is based in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant, but the governing law for the contract will remain as stated unless otherwise required by law. Any dispute arising from the service, the quotation, or these terms shall be dealt with by the courts having appropriate jurisdiction. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
We may update these Terms and Conditions from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will apply to that booking unless a different version is expressly agreed. Continuing to use the service after updated terms have been made available may be taken as acceptance of the revised version for future bookings. These terms are intended to provide a fair and transparent basis for the provision of a man with a van service, balancing flexibility for the customer with the practical requirements of transport, safety, and compliance.
For avoidance of doubt, no employee or representative has authority to vary these terms unless such variation is agreed in writing by an authorised person. Any waiver of a breach on one occasion will not operate as a waiver of any later breach. Headings are included for convenience only and do not affect interpretation. By confirming a booking with Man With Van Forestgate, the customer acknowledges that they have authority to enter into the agreement and that they accept responsibility for compliance with these conditions throughout the service period.